 | Developed IT Master Plans for numerous
organizations. The goal of these projects was to develop a
long-range plan that aligns the enterprise business strategy and
process with future technology initiatives, create a strategy to
improve decision-making at all levels in the organization and to
improve the operational efficiency of the enterprise. This was
accomplished through a series of tasks that include an assessment of
their current state of technology, review of business processes,
evaluation of alternatives, formulation of an implementation
strategy and development of the Technology Master Plan.
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| Provided project management services by
identifying projects; locating and coordinating resources available
for completion of the project; planning the outline and timeline of
the project; assisting in the completion of the project; overseeing
the daily activities for the project and ensuring projects are
designed to improve and expand business requirements of the
enterprise.
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| Served as IT Coordinator by acting as a liaison
to technical representatives in other departments and providing a
forum for communication among representatives in other departments;
ensuring the proper merging of the IT needs of departments;
designing solutions for problems identified and drafting service
agreements; developing enterprise-wide consensus regarding IT
systems to be supported and measured to enforce applicable policies.
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| Implemented a number of different technologies to
enhance the resiliency, reliability and security of the back office
network infrastructure. Projects include, but are not limited to,
implementation of a Cisco Core Switch, Network Monitoring tools,
Network Security enhancements, organizational Security Policy,
replacement of a Dell/EMC CX-600 SAN (Storage Area Network) with an
EMC CX4-240 SAN, implementation of MS System Center Configuration
Manager, implementation of wireless technologies, upgrading the
Microsoft Exchange environment to MS Exchange 2007, implementing MS
Office Communication Server (Video Conferencing, Instant Messaging
and Presence), implementation of technologies to support Blackberry,
Windows Mobile and iPhone PDA devices and Facility Remodeling/New
Construction.
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| Formulated a plan to utilize Virtual Server
technology to reduce the number of physical servers to meet the
needs of a growing enterprise. Implementation of virtual server
technology has reduced the overall number of physical servers
thereby saving space in the server room, allowing the enterprise to
effectively utilize the limited power resources available and
reducing the cooling requirements for the server room. Server
virtualization has also reduced the amount of time necessary to
commission a new server.
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| Directed the successful implementation of a Cisco
Voice over IP (VoIP) telephone system to replace an aging legacy
PBX. Components installed during this implementation include Cisco
Call Manager, Cisco Unified Communications, Unity Voice Mail and
Cisco IPCC (Cisco Call Center). Responsibilities include review and
approval of network design, oversight of the contractor installing
the system and ensuring that the project is completed on time and
within budget. An additional phase of work included the
implementation of a 3rd party application to provide voice paging at
the remote offices via the VoIP phone system and e-mail
notifications when calls were made to 911.
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| Directed the successful implementation of a Cisco
Voice over IP (VoIP) telephone system to replace an aging legacy
PBX. Components installed during this implementation include Cisco
Call Manager, Cisco Unified Communications, Unity Voice Mail and
Cisco IPCC (Cisco Call Center). Responsibilities include review and
approval of network design, oversight of the contractor installing
the system and ensuring that the project is completed on time and
within budget. An additional phase of work included the
implementation of a 3rd party application to provide voice paging at
the remote offices via the VoIP phone system and e-mail
notifications when calls were made to 911.
|
| Implemented a Diesel Backup Generator to provide
backup electrical power to key areas of select buildings in a campus
setting. Responsibilities on this project include selecting an
Electrical Engineering firm to assist with the design and
development of system specifications. This specification document
was included with an RFP to select a contractor to install the new
generator.
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| Championed a new enterprise wide PC Support Help
Desk system. In conjunction with the implementation of the new
software, a formal Help Desk function was also introduced and is
manned by a Help Desk Support Representative each day from 8am-5pm.
Implementation of the Help Desk has allowed the Computer Support
Team to be more responsive to our end users by resolving 30-40% of
the user requests at the Help Desk level.
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| Initiated a program to streamline the purchase
and installation of new PC Hardware and Software. Through this
program, the Board of Directors approved the purchase of planned
hardware and software needs for the entire fiscal year. This was
accomplished through a coordinated effort between the IT Department
and the End User Departments in the enterprise. Making purchases
each month now reduces the amount of space required to store the
equipment when it arrives and is also more manageable for Technical
Staff in regards to the deployment of new equipment. |
